/* Fair Flow Console: customer support inbox */
.ff-support-nav-badge, .ff-support-tab-count {
  font-style: normal; margin-left: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px;
  background: var(--ff-admin-red, #dc2626); color: #fff; font: 700 11px/20px system-ui, sans-serif; text-align: center;
}
.ff-support-tab-count { margin-left: 6px; display: inline-block; }
.ff-platform-shell.is-sidebar-collapsed .ff-support-nav-badge { position: absolute; top: 4px; right: 6px; margin: 0; }
.ff-platform-nav__item { position: relative; }
.ff-support-tabs { display: flex; gap: 6px; margin: 0 0 14px; border-bottom: 1px solid var(--ff-admin-border, #e8e0f4); }
.ff-support-tabs button { border: 0; background: none; padding: 10px 14px; font-family: inherit; font-size: 14px; font-weight: 600; line-height: 1.2; color: var(--ff-admin-muted, #6f687a); cursor: pointer; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.ff-support-tabs button.is-active { color: var(--ff-admin-purple, #7c3aed); border-bottom-color: var(--ff-admin-purple, #7c3aed); }
.ff-support-inbox { display: grid; grid-template-columns: minmax(320px, 400px) 1fr; gap: 16px; height: calc(100vh - 210px); min-height: 520px; }
.ff-support-inbox[hidden], [data-support-panel][hidden] { display: none !important; }
.ff-support-list-card, .ff-support-thread-card { display: flex; flex-direction: column; min-height: 0; overflow: hidden; padding: 0 !important; }
.ff-support-toolbar { padding: 14px 14px 8px; display: flex; flex-direction: column; gap: 10px; border-bottom: 1px solid var(--ff-admin-border, #e8e0f4); }
.ff-support-filters { display: flex; flex-wrap: wrap; gap: 6px; }
.ff-support-filters button { border: 1px solid var(--ff-admin-border, #e8e0f4); background: #fff; border-radius: 999px; padding: 5px 10px; font-family: inherit; font-size: 12px; font-weight: 600; line-height: 1.2; color: var(--ff-admin-text, #171321); cursor: pointer; }
.ff-support-filters button b { font-weight: 700; color: var(--ff-admin-muted, #6f687a); margin-left: 3px; }
.ff-support-filters button.is-active { background: var(--ff-admin-purple, #7c3aed); border-color: var(--ff-admin-purple, #7c3aed); color: #fff; }
.ff-support-filters button.is-active b { color: #e9ddff; }
.ff-support-search { width: 100%; padding: 9px 12px; border: 1px solid var(--ff-admin-border, #e8e0f4); border-radius: 10px; font-family: inherit; font-size: 14px; }
.ff-support-list-status { margin: 0; padding: 8px 14px; font-size: 12px; color: var(--ff-admin-muted, #6f687a); }
.ff-support-list { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.ff-support-item { padding: 12px 14px; border-bottom: 1px solid #f0ebf8; cursor: pointer; }
.ff-support-item:hover, .ff-support-item:focus-visible { background: var(--ff-admin-surface-soft, #fbfaff); outline: none; }
.ff-support-item.is-selected { background: #f3edff; box-shadow: inset 3px 0 0 var(--ff-admin-purple, #7c3aed); }
.ff-support-item__top { display: flex; justify-content: space-between; gap: 8px; }
.ff-support-item__top strong { font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ff-support-item.is-unread .ff-support-item__top strong { color: var(--ff-admin-purple, #7c3aed); }
.ff-support-item__time { font-size: 12px; color: var(--ff-admin-muted, #6f687a); white-space: nowrap; }
.ff-support-item__subject { font-size: 13px; font-weight: 600; margin-top: 2px; }
.ff-support-item__preview { font-size: 13px; color: var(--ff-admin-muted, #6f687a); margin-top: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ff-support-item__meta { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-top: 6px; font-size: 11px; }
.ff-support-waiting { color: var(--ff-admin-amber, #d97706); font-weight: 600; }
.ff-support-topic, .ff-support-assignee { background: #f4f1f9; border-radius: 6px; padding: 2px 6px; color: #4b4458; }
.ff-support-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--ff-admin-red, #dc2626); margin-left: auto; }
.ff-support-empty { margin: auto; text-align: center; color: var(--ff-admin-muted, #6f687a); padding: 40px; }
.ff-support-empty strong { display: block; color: var(--ff-admin-text, #171321); font-size: 16px; margin-bottom: 4px; }
.ff-support-thread { display: flex; flex-direction: column; min-height: 0; flex: 1; }
.ff-support-thread[hidden] { display: none; }
.ff-support-thread__head { display: flex; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--ff-admin-border, #e8e0f4); flex-wrap: wrap; }
.ff-support-thread__title { flex: 1; min-width: 180px; }
.ff-support-thread__title h3 { margin: 0; font-size: 16px; }
.ff-support-thread__title p { margin: 2px 0 0; font-size: 12px; color: var(--ff-admin-muted, #6f687a); word-break: break-word; }
.ff-support-thread__actions { display: flex; gap: 6px; }
.ff-support-back { display: none; border: 0; background: none; font-size: 20px; cursor: pointer; padding: 4px 8px; }
.ff-support-messages { list-style: none; margin: 0; padding: 16px; overflow-y: auto; flex: 1; display: flex; flex-direction: column; gap: 10px; background: #fbfaff; }
.ff-support-msg { max-width: 75%; display: flex; flex-direction: column; }
.ff-support-msg__bubble { padding: 10px 13px; border-radius: 14px; font-size: 14px; line-height: 1.45; white-space: normal; word-break: break-word; }
.ff-support-msg__meta { font-size: 11px; color: var(--ff-admin-muted, #6f687a); margin-top: 3px; }
.ff-support-msg--customer { align-self: flex-start; }
.ff-support-msg--customer .ff-support-msg__bubble { background: #fff; border: 1px solid var(--ff-admin-border, #e8e0f4); border-bottom-left-radius: 4px; }
.ff-support-msg--agent { align-self: flex-end; align-items: flex-end; }
.ff-support-msg--agent .ff-support-msg__bubble { background: var(--ff-admin-purple, #7c3aed); color: #fff; border-bottom-right-radius: 4px; }
.ff-support-msg--auto { align-self: center; align-items: center; max-width: 90%; }
.ff-support-msg--auto .ff-support-msg__bubble { background: #f1eefa; color: #4b4458; font-size: 13px; font-style: italic; }
.ff-support-composer { border-top: 1px solid var(--ff-admin-border, #e8e0f4); padding: 12px 16px; display: flex; flex-direction: column; gap: 8px; }
.ff-support-composer[hidden] { display: none; }
.ff-support-composer textarea { width: 100%; resize: vertical; min-height: 64px; border: 1px solid var(--ff-admin-border, #e8e0f4); border-radius: 10px; padding: 10px 12px; font-family: inherit; font-size: 14px; line-height: 1.4; }
.ff-support-composer__row { display: flex; align-items: center; gap: 8px; }
.ff-support-composer__hint { flex: 1; font-size: 12px; color: var(--ff-admin-muted, #6f687a); }
.ff-support-readonly-note { padding: 12px 16px; margin: 0; font-size: 13px; color: var(--ff-admin-muted, #6f687a); border-top: 1px solid var(--ff-admin-border, #e8e0f4); }
#support.is-busy .ff-support-composer button, #support.is-busy .ff-support-thread__actions button { opacity: .55; pointer-events: none; }
.ff-support-list--compact { max-height: 320px; }
.ff-support-list--compact .ff-support-item { padding: 10px 4px; }
@media (max-width: 900px) {
  .ff-support-inbox { grid-template-columns: 1fr; height: auto; min-height: 0; }
  .ff-support-list-card { max-height: none; }
  .ff-support-thread-card { display: none; }
  #support.is-thread-open .ff-support-list-card { display: none; }
  #support.is-thread-open .ff-support-thread-card { display: flex; height: calc(100vh - 150px); }
  .ff-support-back { display: inline-block; }
  .ff-support-msg { max-width: 88%; }
  .ff-support-thread__actions { width: 100%; }
  .ff-support-composer__hint { display: none; }
  .ff-support-tabs button { padding: 10px 8px; font-size: 13px; }
}

#support .ff-platform-button { border: 1px solid var(--ff-admin-purple, #7c3aed); background: var(--ff-admin-purple, #7c3aed); color: #fff; border-radius: 999px; padding: 7px 14px; font-family: inherit; font-size: 13px; font-weight: 600; cursor: pointer; white-space: nowrap; }
#support .ff-platform-button--ghost { background: #fff; color: var(--ff-admin-purple, #7c3aed); border-color: var(--ff-admin-border, #e8e0f4); }
#support .ff-platform-button--ghost:hover { border-color: var(--ff-admin-purple, #7c3aed); }
#support .ff-platform-button[hidden] { display: none; }

/* v2: single-screen customer context panel */
.ff-support-inbox.has-context { grid-template-columns: minmax(280px, 360px) 1fr minmax(260px, 320px); }
.ff-support-context { display: flex; flex-direction: column; min-height: 0; overflow: hidden; padding: 0 !important; }
.ff-support-context[hidden] { display: none !important; }
.ff-support-context__head { display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 12px 14px; border-bottom: 1px solid var(--ff-admin-border, #e8e0f4); }
.ff-support-context__head h3 { margin: 0; font-size: 14px; }
.ff-support-context__body { overflow-y: auto; padding: 12px 14px; display: flex; flex-direction: column; gap: 14px; font-size: 13px; }
.ff-support-ctx-sec h4 { margin: 0 0 6px; font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--ff-admin-muted, #6b6480); }
.ff-support-ctx-sec dl { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: 4px 10px; }
.ff-support-ctx-sec dt { color: var(--ff-admin-muted, #6b6480); }
.ff-support-ctx-sec dd { margin: 0; font-weight: 600; word-break: break-word; }
.ff-support-ctx-sec ul { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.ff-support-ctx-sec li small { display: block; color: var(--ff-admin-muted, #6b6480); font-size: 11px; }
.ff-support-ctx-tags { display: flex; flex-wrap: wrap; gap: 4px; }
.ff-support-ctx-tags span { background: #f3edff; color: #5b21b6; border-radius: 999px; padding: 2px 8px; font-size: 11px; font-weight: 600; }
@media (max-width: 1280px) { .ff-support-inbox.has-context { grid-template-columns: minmax(260px, 320px) 1fr; } .ff-support-inbox.has-context .ff-support-context { grid-column: 1 / -1; max-height: 320px; } }

/* v3: global floating support dock */
.ff-dock[hidden] { display: none !important; }
.ff-dock__launcher { position: fixed; right: 22px; bottom: 22px; z-index: 900; width: 54px; height: 54px; border-radius: 50%; border: 0; background: var(--ff-admin-purple, #7c3aed); color: #fff; font-size: 22px; cursor: pointer; box-shadow: 0 8px 24px rgba(76, 29, 149, .35); }
.ff-dock__count { position: absolute; top: -4px; right: -4px; min-width: 20px; height: 20px; padding: 0 5px; border-radius: 999px; background: #dc2626; color: #fff; font: 700 11px/20px inherit; font-style: normal; border: 2px solid #fff; }
.ff-dock__count[hidden] { display: none; }
.ff-dock__panel { position: fixed; right: 22px; bottom: 88px; z-index: 900; width: 380px; max-width: calc(100vw - 32px); height: min(600px, calc(100vh - 120px)); background: #fff; border: 1px solid var(--ff-admin-border, #e8e0f4); border-radius: 14px; box-shadow: 0 18px 50px rgba(23, 19, 33, .22); display: flex; flex-direction: column; overflow: hidden; }
.ff-dock__panel[hidden] { display: none; }
.ff-dock__head { display: flex; align-items: center; gap: 4px; padding: 10px 10px 10px 14px; border-bottom: 1px solid var(--ff-admin-border, #e8e0f4); }
.ff-dock__head strong { font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ff-dock__spacer { flex: 1; }
.ff-dock__icon { border: 0; background: transparent; width: 28px; height: 28px; border-radius: 6px; cursor: pointer; font-size: 15px; }
.ff-dock__icon:hover { background: #f3edff; }
.ff-dock__icon[hidden] { display: none; }
.ff-dock__list { flex: 1; overflow-y: auto; }
.ff-dock__list[hidden], .ff-dock__thread[hidden] { display: none; }
.ff-dock__list ul { list-style: none; margin: 0; padding: 0; }
.ff-dock__filter { padding: 8px 14px; background: #f8f5ff; font-size: 12px; font-weight: 600; color: #5b21b6; }
.ff-dock__item { padding: 10px 14px; border-bottom: 1px solid #f1ecf9; cursor: pointer; font-size: 13px; }
.ff-dock__item:hover { background: #faf8ff; }
.ff-dock__item.is-unread strong::before { content: ""; display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #7c3aed; margin-right: 6px; vertical-align: middle; }
.ff-dock__item.is-current { box-shadow: inset 3px 0 0 #7c3aed; background: #f8f5ff; }
.ff-dock__row { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.ff-dock__row small { color: var(--ff-admin-muted, #6b6480); font-size: 11px; white-space: nowrap; }
.ff-dock__sub { font-size: 12px; margin: 2px 0; }
.ff-dock__snip { color: var(--ff-admin-muted, #6b6480); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ff-dock__thread { flex: 1; display: flex; flex-direction: column; min-height: 0; }
.ff-dock__meta { padding: 8px 14px 0; font-size: 12px; color: var(--ff-admin-muted, #6b6480); }
.ff-dock__actions { display: flex; gap: 12px; padding: 6px 14px 8px; border-bottom: 1px solid #f1ecf9; }
.ff-dock__link { border: 0; background: none; padding: 0; color: #6d28d9; font: 600 12px inherit; cursor: pointer; }
.ff-dock__link[hidden] { display: none; }
.ff-dock__msgs { flex: 1; overflow-y: auto; list-style: none; margin: 0; padding: 10px 12px; display: flex; flex-direction: column; gap: 8px; background: #fbfaff; }
.ff-dock__msg { max-width: 85%; font-size: 13px; }
.ff-dock__msg > div { padding: 7px 10px; border-radius: 12px; background: #fff; border: 1px solid #eee7f8; }
.ff-dock__msg small { display: block; font-size: 10px; color: var(--ff-admin-muted, #6b6480); margin-top: 2px; }
.ff-dock__msg--agent { align-self: flex-end; }
.ff-dock__msg--agent > div { background: #7c3aed; color: #fff; border-color: #7c3aed; }
.ff-dock__msg--auto > div { background: #f3f4f6; font-style: italic; }
.ff-dock__composer { display: flex; gap: 6px; padding: 8px 10px; border-top: 1px solid #f1ecf9; }
.ff-dock__composer[hidden] { display: none; }
.ff-dock__composer textarea { flex: 1; resize: none; border: 1px solid var(--ff-admin-border, #e8e0f4); border-radius: 8px; padding: 6px 8px; font: inherit; font-size: 13px; }
.ff-dock__hint { margin: 0; padding: 0 12px 8px; font-size: 11px; color: var(--ff-admin-muted, #6b6480); }
.ff-dock__toasts { position: fixed; right: 22px; bottom: 88px; z-index: 950; display: flex; flex-direction: column; gap: 8px; pointer-events: none; }
.ff-dock.is-open .ff-dock__toasts { right: 414px; }
.ff-dock__toast { pointer-events: auto; text-align: left; width: 300px; border: 0; border-left: 4px solid #7c3aed; background: #fff; border-radius: 10px; padding: 10px 12px; box-shadow: 0 10px 30px rgba(23, 19, 33, .2); cursor: pointer; font: inherit; display: flex; flex-direction: column; gap: 2px; animation: ffDockIn .2s ease-out; }
.ff-dock__toast strong { font-size: 13px; }
.ff-dock__toast span { font-size: 12px; color: var(--ff-admin-muted, #6b6480); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@keyframes ffDockIn { from { transform: translateY(8px); opacity: 0; } to { transform: none; opacity: 1; } }
@media (max-width: 760px) { .ff-dock.is-open .ff-dock__toasts { right: 22px; bottom: auto; top: 16px; } }